Delivery InformationOLD

Once your order has been created, it will be shipped via An Post Untracked standard post.  If you would prefer to use a  Courier, please contact me before placing your order. Email:  hello@minnieandmag.ie. 

You will receive a notification of despatch when your parcel leaves here. Transit times vary depending on the destination and the shipping method you have chosen.  Typically An Post deliver within Ireland in 1-2 working days.  Other regions take longer and can take between 3-14 working days.  

Customs, Duties and Local Taxes
Deliveries to areas outside the EU may be subject to customs charges, taxes and/or import duties which are charged at point of entry of that region.  Please be aware that Minnie and Mag are not responsible for payment of these charges.  These charges and/or duties are solely the responsibility of the person placing the order / the order recipient.

Missing / Lost Packages
For deliveries within Ireland, sent via An Post untracked, please contact me if you have not received your order within 10 working days from date of despatch. Email:  hello@minnieandmag.ie

If you have opted for Courier delivery, please either use the Tracking Number on your despatch note to locate your order or contact me and I will investigate its whereabouts.

It may be worth checking with neighbours, or work colleagues in case they have received your parcel on your behalf and forgotten to let you know.  Failing that, please check for an “attempted delivery” card left by the postal worker or courier driver.  Perhaps no one was home when the delivery was attempted, and you now need to collect from your local Post or Courier depot.

Please always double check the delivery address you are providing when ordering.  It is advised that you use correct Eircode or Postal Codes to assist smooth delivery of your goods. 

Minnie and Mag cannot take responsibility for refunding or reshipping an order where incorrect delivery address details have been provided by you.

Damage In Transit
If your order arrives damaged, please notify me as soon as possible.  This should not be more than 14 days from your receipt of your order. 
Photos of the damage will assist me in establishing the cause and extent of the damage.  Once in receipt of details and photos, I can work with you to secure a satisfactory solution. Email:  hello@minnieandmag.ie

Please do not return damaged goods to Minnie and Mag unless specifically asked to do so.  If I need you to return any goods, I will make this request in writing.  If asked to return goods, please do so using Standard An Post shipping and retain proof of shipping until I confirm that I have received and inspected the returned item.  I will be in touch with you again on receipt of returned item.